Privacy policy

This policy explains how we process your personal data when you browse our website or send us a request.

1) Data controller

NCG Clinic
Carrer Isabelle Sandy 6, Escaldes-Engordany, Andorra
+376 60 94 60
consultas.ncgclinic@gmail.com

2) Data we collect

• Identification and contact data (name, email, phone if provided).
• Message content and any information you send us.
• Minimal technical data (IP, browser) for security and abuse prevention.

3) Purposes

• Answer your requests and manage communications.
• Manage an online consultation request and confirmation.
• Ensure website security and prevent fraud/spam.

4) Legal basis

• Your consent (e.g., contact form).
• Pre-contractual steps / service provision when you request a consultation.
• Legitimate interest for security and site protection.

5) Recipients

We may rely on service providers (hosting, email, maintenance) under confidentiality obligations and, where applicable, a data processing agreement.

6) International transfers

If we use providers outside the EEA/Andorra, international transfers may occur with appropriate safeguards (e.g., contractual clauses).

7) Retention periods

We keep messages and requests as long as needed to handle them and, where applicable, for legally required periods.

8) Your rights

You may request access, rectification, erasure, objection, restriction, and portability. To exercise your rights, email us with your request and appropriate identification.

9) Security

We apply technical and organisational measures to protect information (access controls, logs, spam mitigation, server hardening).

10) Updates

We may update this policy to reflect legal or technical changes. Last update: 2026-04-30.